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  • A Returns Material Authorisation (RMA) number must be obtained before any goods can be returned.
  • A valid RMA number must be visible on the outside of the packaging when returning goods.
  • Any returns received without an appropriate RMA number may be rejected, and returned to the sender without inspection.
  • Each item to be returned must have with it, a printed copy of its accompanying returns details. This containing the RMA number, a detailed fault description, the invoice number to which the product is associated.
  • An RMA is valid for a period of thirty days. If no goods are received within this time, the RMA will be cancelled.
  • All goods are returned at the customers’ expense, and must be sufficiently packaged to avoid transit damage, with the original documentation, software and accessories.
  • We are not liable for loss or damage whilst goods are in transit.
  • Goods that are returned in person will be issued with an RMA number upon receipt of the sales invoice, assuming the goods are not damaged or incomplete.
  • No goods will be accepted without proof of purchase.
  • All goods will be returned to the original invoice address.
  • A minimum charge of £10 may be incurred for any goods that are not found to be faulty. In this circumstance, the customer shall also pay the return carriage charge, and no goods will be returned without payment of these charges. In the event that payment is not made within 21 calendar days of notification, the goods may be disposed of.
  • We reserve the right to refuse to restock any goods which have been:
    • supplied in accordance with the order
    • returned incomplete
    • returned without the manufacturers packaging or with defaced packaging.
    • Returned in a non-resalable condition.
    • Goods that are returned for restocking may have a minimum restocking fee of 10% applied (minimum value £5), plus a testing fee of £10.
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